Exchange Product

1. Processing Time:

Orders are processed within 1 business days after Order confirmation. Customized or made-to-order items may require additional processing time, which will be communicated to you upon order confirmation.

2. Shipping Methods:

We use the best shipping courier for international shipping methods.

3. Shipping Times:

Shipping to the United States is typically 3-5 business days,but can be longer depending on location and circumstances.

3A. 30-DAY MONEYBACK GUARANTEE:

We stand behind our product. Any issue with the product, Money will be refunded. 100% refund valid for 60 Days.

4. Shipping Costs:

Shipping costs are calculated based on the weight of your order, destination, and selected shipping method. The shipping fee will be displayed during the checkout process before payment confirmation.

5. Customs and Duties:

Please note that international orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer. We recommend contacting your local customs office for more information regarding customs policies and fees.

6. Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package.

7. Incorrect Address:

It is the customer's responsibility to ensure that the shipping address provided at checkout is accurate and complete. We are not liable for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Lost or Stolen Packages:

We are not responsible for lost or stolen packages confirmed to be delivered to the address provided for an order. We recommend selecting a secure shipping address and utilizing package tracking to ensure safe delivery.

9. Shipping Restrictions:

Some items may be restricted from international shipping due to size, weight, or legal regulations. We will notify you if any items in your order cannot be shipped to your location.

10. Contact Us:

If you have any questions or concerns regarding your order or shipping, please feel free to contact our customer service team at support@imperfectous.shop.

By placing an order with us, you agree to the terms and conditions outlined in this Delivery and Shipping Policy.

Feel free to customize this policy to fit your specific business needs and ensure compliance with any legal requirements.

At Imperfecto Fashion, we strive to provide our customers with high-quality products and excellent customer service. However, we understand that there may be circumstances where a customer may wish to request a refund. This refund policy outlines the circumstances under which we offer refunds, how to request a refund, and the procedures for processing a refund.

Exchange:

We offer free exchange if you have opted for Cart assurance. If not, we charge a delivery fee of $25 for an exchange. This includes pickup for the existing item and dispatch of the new item. In case you have a connection to a delivery courier, you can exchange it free of cost using your delivery service.

Refund Eligibility:

We offer refunds for products that are defective or damaged upon receipt, or if you receive the wrong item. To be eligible for a refund, you must contact us within 7 days of receiving your order and provide proof of the defect or damage. Additionally, you need to send a recording of the unboxing of the package so that we can check with the delivery company.

We do not offer refunds for products that have been used, washed, or altered in any way. We also do not offer refunds for products that are no longer in their original packaging or are missing any accessories or tags.

How to Request a Refund:

To request a refund, please contact our customer service team at support@imperfectous.shop. Please provide your order number, a description of the issue, and any relevant photos or evidence of the defect or damage.

Processing a Refund:

Once we receive your request for a refund, we will review the information provided and determine whether you are eligible for a refund. If you are eligible, we will process the refund within 7 business days. The refund will be issued to the original payment method used to make the purchase.

If you paid with a credit or debit card, it may take up to 10 business days for the refund to appear on your account, depending on your bank's processing times. If you paid with PayPal, the refund will be processed immediately and will be available in your PayPal account.

Contact Us:

If you have any questions or concerns about our refund policy, please contact us at support@imperfectous.shop. We are committed to providing excellent customer service and will do our best to resolve any issues in a timely and efficient manner.